Industry Insights

When Failure Becomes the Strategy

Customer Marketing

This is simple.

Product-Market Fit Is a Situationship

And the Market Is Dating Around!

Today’s AI Cheat Sheet: How Restaurants Are Using AI Right Now

Engineer the Flow of Abundance

Why Your Team Feels Burned Out Before the Shift Even Starts

You can fix schedules, pay, and training... and still have a burned-out team.

What Happens When Smart Machines Meet Messy Humans

(A Book Review of Sol Rashidi's: Your AI Survival Guide)

Restaurants Should Want to Go Viral. Here’s How to Do It Right.

Building a Life with Intention

Book Review: Be Yourself at Work by Claude Silver; Your Job Isn’t That Hard, Pretending Is

A closer look at why showing up as yourself feels risky, and why pretending costs more.

The Invisible Contract

How Guests Decide You're Trustworthy Before You Ever Prove It

Excuse Me, But You're Out of Soap

The Power of Paradox

BIGGEST TAKEAWAYS: Restaurant Franchising and Innovation Summit 2026

Shareable Moments. Repeat Guests.

How social rituals turn guests into your greatest marketing assets

Sol Rashidi and the AI Conversation We Actually Needed:

A Front Row Seat to the Future

Identity Creates Income

Give First–Win Big

The neuroscience of reciprocity and why small gestures from your team inspire bigger responses from your guests

If You Could Reinvent Your Restaurant Tomorrow, Where Would You Start?

The Algorithm Is Designing the Menu

How delivery apps, reviews, and social media reshape what restaurants cook.

The AI Question Restaurant Operators Keep Asking Me Every Day

Turn Up the Revenue

The Neuroscience of Background Music (and How Your Playlist Impacts Check Averages)

It's Not About the Steak

The Science of Staying Calm When the Guest Comes in Hot

The Always-On System for Converting 3rd-Party Orders Into 1st-Party Guests

The Five Lies Hospitality Tech Founders Keep Telling Themselves

(And Why They’re Probably Screwing Everything Up)