Left on Read

The most underrated skill in hospitality

Why Restaurant Operators Need Each Other More Than Ever

The jock, the princess, the criminal, the brain, and the basket case

Everyone Needs a Beard

How Simon Sinek Taught Me to Sharpen My Axe (and My Mindset)

6 Ways to Supercharge Your Birthday Marketing (Most Restaurants Only Do 1)

Practice an Open Mind: Your New Superpower in Business and Life

How to Handle the Guest from Hell

The psychology, patience, and power moves behind pleasing the unpleasable guest

No More Gravy Pictures!

Don't Call Us, We'll Call You

Turning Emotion Into Momentum: Why Action Is the Ultimate Reset

I Asked AI If My Brand Was Full of Sh*t (and you should too)

Bad Vibes Travel Fast

Guest experience lives and dies on vibe.

What the BRAND is going on!

Where Authenticity Becomes Advantage

MetaGlasses in the Wild: Tech Witchcraft, Imaginary Strokes, and Other Costco Calamities

Eat Pray Love

Harmony: The Hidden Multiplier in Life and Leadership