Last week, wrapped up. All beef, no filler.

By turning special occasions into meaningful experiences, they forge deeper emotional connections with their guests. These small gestures make guests feel truly seen and valued, transforming an ordinary night out into an unforgettable celebration.

If technology adoption in the hospitality industry were a road trip, it would be the kind where you start with

The Restaurant Franchising & Innovation Summit just concluded in Myrtle Beach, SC. The show attracts growth mindset, proactive brands who are interested in learning, sharing and improving. Its a GREAT show! Here are my KEY TAKEAWAYS

Innovation requires challenging your own successful formulas before your competitors do it for you. In the early stages of building

At this rate, what happens in the next few weeks—or even the next few hours—is anyone’s guess.

When it comes to the intersection of hospitality and technology, my dear friend Christopher Sebes—or “Squire,” as I affectionately

How Nonverbal Attitudes and Facial Expressions Shape Guest Experiences in Hospitality  In the hospitality industry, emotions are as contagious as

I get asked every single day for tactics on how to create content and maximize efforts on social media. I personally create a lot of content and advise a lot of restaurants and hospitality tech companies on their marketing, so I do have a lot of experience with this.

I pointed the tool to 50 articles I've published on Hospitality Headline. I got it to produce CEO